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Page 5 of 5
CLAIMS
In case of problems or dissatisfaction towards the service:
It is the responsibility of the customers to address right away to Maurisun/Representative, airline, hotel or other service provider.
In the case that a solution cannot be found during the stay; evidence that the customer have addressed the matter and seeking a solution. Lack of such evidence will normally revoke the right for a claim of compensation. Any claims relating to a specific package or trips or services purchased from Maurisun or any of its accredited agencies shall be made in writing to Maurisun. Within 30 days of the end of the trip by registered post mail (letter) or to the agency where the package, trip or service was purchased in the first instance. All holiday packages sold under the international IATA regulations.
TECHNICAL PROVIDER AND FINALICAL SECURITY
The agent that you have booked through is considered the technical provider. Maurisun Adventure & Tours Ltd registered as Travel/Tour Operator in Mauritius. This license is issued by The Tourist Authority of Mauritius and constitutes a guarantee that the operator is to uphold the laws and regulations set by the government to secure your vacation. Our license number is: 0191.
The accredited agent may hold a license in the countries of origin providing a further guarantee for vacation packages. Maurisun cannot be held liable for any omissions, misprint, misspelling that might occur in the production of this brochure and price list.
Last updated: March 2008 |
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